SoLink Lite IP-PBX Features

An automated receceptist that allows callers to be automatically transferred to an extension without the intervention of an operator. Many AAs will also offer a simple menu system ("for sales, press 1, for service, press 2, etc.). An auto attendant may also allow a caller to reach a live operator by dialing a number, for example '0'.

the receptist(s) that will handle general enquiries and route the call to the desired extension.

If an extension cannot be reached, system will try to contact the user by calling alternate numbers (as defined by the user).

a group of related user extensions representing a team, department, etc. Calls to the group may be routed to all members simultaneously or in a round-robin manner.

allow callers to leave a voice message to the desired party when he is not available. The voice message may also be forwarded to the extension owner's email account where message can be opened and listened to on a PC - as well as stored and managed.

transfer a call to another party.

allow one to pick up a call from any ringing phone that belongs to a certain call group

put the caller on hold in a waiting area so that any other user can pick up the call

play recorded music (or advertisement) to the caller on-hold

allow participants to call into a conference room to join a meeting.

route incoming call to an available agent based on certain routing algorithm. If no agent is available to take the call, the call will be queued in the call queue. ACD is typically used in a call center environment.

allow caller to dial by name (English only)

support outbound calls through traditional telephone lines or IP-based service provider

ability to route a call to an alternative trunk

restrict some users from calling certain destinations. For example, regular staff may call local phone numbers only while managers may call international numbers.

ability for callers to navigate through menus using a phone keypad

interconnect two or more IP-PBX'es in order to facilitate the inter-PBX dialing.

provide detailed call log for call accounting or auditing purpose

the adminstrator may use a web browser to perform various configurations (i.e. set up user extensions, dial plans, call queues, etc), administration (i.e. monitor extension status, etc), and reporting (i.e. call logs, etc) activities.